Pineform Follow-Up service terms
This page summarizes the business terms for Pineform Follow-Up in plain language. It has not been reviewed by an attorney.
What the service includes
Follow-Up adds a hosted inquiry-management view to a customer's existing site or form. Depending on the arrangement, Pineform provides configuration, access to the hosted dashboard, maintenance, and reasonable support. It is not a full customer relationship management system and does not automatically contact leads unless a separate written agreement says so.
Pricing and termination
The founding price is $99 for initial setup and $79 for each month of service. The arrangement renews month by month. The first five founding subscribers may retain the $79 monthly rate for as long as their subscription remains uninterrupted. Either side can terminate before the upcoming billing date by writing to hello@pineformlabs.com. Charges for setup work already performed are not refundable.
Results are not guaranteed
The customer remains responsible for its sales practices and for responding to requests. Pineform does not promise a particular level of revenue, appointments, response speed, or other commercial outcome.
Lead information and access
Customers retain ownership of lead information. Pineform handles it for the purpose of configuring, delivering, maintaining, supporting, and protecting the service, and does not sell lead data. Access is limited to people who require it for service delivery. Please do not submit account passwords through onboarding forms.
Data after cancellation
If requested in writing within 30 days after cancellation, Pineform will make a reasonable export of the customer's service data available. Customer lead data is removed from active service systems within 30 days, except where retention is needed for legal, security, or backup-recovery reasons.
Questions
For cancellations, support, or questions about these terms, contact hello@pineformlabs.com.