Privacy & data handling
This is an operational overview of data handling for Pineform Follow-Up, not an attorney-reviewed privacy policy for every Pineform Labs product.
Information handled
Depending on a customer's form, Follow-Up may process a visitor's name, email, phone number, service request, and free-text message. It also processes the business information provided for service setup.
Purpose of processing
Customer and lead information is used to set up, host, support, maintain, and protect Follow-Up. Pineform does not sell this lead information or repurpose it for unrelated marketing.
Who can access it
Only the customer's approved dashboard users and Pineform personnel who need access to deliver the service should have access. Users should secure their credentials and never send passwords through unprotected forms or email.
Retention and deletion
Lead data belongs to the customer. A reasonable export may be requested in writing within 30 days after the service ends. Pineform removes lead information from active systems within 30 days after cancellation, subject to applicable legal, security, and backup-recovery needs.
Questions or requests
Reach us at hello@pineformlabs.com for questions about data access, exports, or deletion.